This Privacy Policy (also “Policy”) explains how we handle your personal data. By using our services, you agree to this Policy. For any queries, contact us at the details below.

1. DATA CONTROLLER

The data controller is Pixtub (also “Company” or “we”). Contact us at:

PIXTUB UAB
Registration No. 305964272
Legal address: Paliūniškio g. 13, 35114, Panevėžys, Lithuania
Email: support@pixtub.io.

2. DATA CATEGORIES

We may process:
2.1. Account Data: e.g., credentials, settings, and logs.
2.2. Identity Data: e.g., name and Surname, DOB, ID numbers, ID documents.
2.3. Contact Information: e.g., email, phone, address.
2.4. Authentication Data: e.g., usernames, passwords, biometrics, MFA.
2.5. Technical Data: e.g., IP, device type, browser.
2.6. Compliance Data: i.e., all data necessary for compliance with legal and regulatory requirements (such as AML/CFT and KYC).
2.7. Order and Transaction Data: e.g., their history and details.
2.8. Payment Data: e.g., credit card, bank details.
2.9. Financial Data: e.g. transactions and related data.
2.10. Support Data: e.g., customer interactions.
2.11. Surveillance Data: i.e., video where applicable.
2.12. Communication Data: e.g., communication records of written and oral interactions.
2.13. Marketing Data: e.g., your preferences.

3. PURPOSES AND LEGAL BASES

We use your data for:

3.1. Identity Verification: (Legal obligation)
3.2. Account Management: (Contractual necessity)
3.3. Service Provision: (Contractual necessity)
3.4. Legal Compliance: (Legal obligation)
3.5. Security: (Legal obligation)
3.6. Order Management: (Contractual necessity)
3.7. Transaction Processing: (Contractual necessity)
3.8. Risk Management: (Legitimate interests)
3.9. Customer Support: (Contractual necessity)
3.10. Technical Support: (Contractual necessity)
3.11. Dispute Resolution: (Legal obligation)
3.12. Marketing: (Consent)
3.13. Service Improvement: (Legitimate interests)

4. DATA COLLECTION SOURCES

We collect data from:
4.1. Direct Interactions: namely, we receive data directly from you whenever you interact with us our website (e.g., register an account, apply for services, contact us, etc.).
4.2. Indirect Interactions: namely, we may receive data from such external sources as business partners whom we rely on in providing our services (e.g., payment processors), state authorities or publicly available sources.
5. DATA NECESSITY

Certain data is mandatory for our services, and it will be marked accordingly. Optional data can be controlled through settings and provided in line with your preferences. Non-provision of optional data does not affect your access to our services.

6. DATA SHARING

We may share personal data with trusted partners for service provision and state authorities for legal compliance. We never sell personal data.

7. DATA RETENTION

We retain data as long as necessary for the purposes outlined or as required by law. Unneeded data is deleted or anonymized as soon as feasible.

8. SECURITY MEASURES

Ensuring security of personal data is one of our top priorities. We use encryption, access controls, employee trainings as well as implement other technical and organizational measures to protect your data. You can help us in these efforts by securing your accounts and following the cyber hygiene best practices.

9. INTERNATIONAL TRANSFERS

We may transfer data outside the European Union (“EU”) and the European Economic Area (“EEA”) if necessary for achieving the purposes described in this Policy. Rest assured than any international transfer takes place in strict compliance with the General Data Protection Regulation (“GDPR”) and any other applicable law on personal data protection and information security.

10. YOUR RIGHTS

You have rights to:

10.1. Access: Request data.
10.2. Rectify: Correct data.
10.3. Erase: Delete data.
10.4. Restrict: Limit processing.
10.5. Object: Oppose certain uses.
10.6. Port: Transfer data.
10.7. Withdraw Consent: Revoke consent.

Please contact support@pixtub.io if you wish to exercise these rights. Please be advised that exercise of certain rights may be subject to legal pre-conditions and identity check.

11. AUTOMATED DECISIONS

We do not make automated decisions with legal effects. We may use profiling for personalization.

12. COMPLAINTS

Please contact us with any concerns regarding your personal data or this Privacy Policy. We will put all reasonable efforts to address them as soon as possible. In any case you have the right to lodge a complaint directly with the supervisory authority – Lithuanian State Data Protection Inspectorate.

13. UPDATING THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The latest version will always be available on our website (https://pixtub.io). Please review this Policy periodically for any updates. If there are significant changes, we may notify you using the contact details you provided. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Policy.

14. CONTACT INFORMATION

If you have any questions or need further information about this Privacy Policy, please contact us at support@pixtub.io.
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